Performance Information

We are always looking for ways to improve our performance as an organisation. Every quarter we report on a variety of performance measures and publish this information here.


1st July 2017 to 30 Sept 2017





How quickly did we re-let our homes?

 28 days

28 days

Percentage of rental income lost on empty properties?



Total rent arrears (as a percentage of rental income)






Percentage of emergency repairs responded to in timescale



Routine repairs responded to in set timescale






Complaints received



Complaints responded to in set timescale



Complaints upheld


 62% upheld or partially upheld

Customer Satisfaction



Satisfaction with day to day repairs



Satisfaction with allocated property



 Antisocial Behaviour



 Number of complaints made



 % Cases closed within agreed timescales