Performance Information

We are always looking for ways to improve our performance as an organisation. Every quarter we report on a variety of performance measures and publish this information here.

 

1 July to 30 September 2018

Target

Actual

Rents

 

How quickly did we re-let our homes?

 26 days

19 days

Percentage of rental income lost on empty properties?

 0.7%

 0.5%

Total rent arrears (as a percentage of rental income)

 2.14%

 2%

Repairs

 

 

Percentage of emergency repairs responded to in timescale

 98% 

 97%

Routine repairs responded to in set timescale

 97%

 99% 

Complaints

 

 

Complaints received

 N/A

 40

Complaints responded to in set timescale

 100%

 100%

Complaints upheld

 N/A

 63% upheld or partially upheld

Customer Satisfaction

 

 

Satisfaction with day to day repairs

 95%

 97%

Satisfaction with allocated property

 98%

 90%

 Antisocial Behaviour

 

 

 Number of complaints made

 N/A

41

 % Cases closed within agreed timescales

 82%

66%