Performance Information

We are always looking for ways to improve our performance as an organisation. Every quarter we report on a variety of performance measures and publish this information here.

 

1st Oct 2017 to 31 Dec 2017

Target

Actual

Rents

 

How quickly did we re-let our homes?

 28 days

21 days

Percentage of rental income lost on empty properties?

 1%

 0.6%

Total rent arrears (as a percentage of rental income)

 3.4%

 2.2%

Repairs

 

 

Percentage of emergency repairs responded to in timescale

 98% 

 95%

Routine repairs responded to in set timescale

 95%

 96% 

Complaints

 

 

Complaints received

 N/A

 30

Complaints responded to in set timescale

 100%

 100%

Complaints upheld

 N/A

 68% upheld or partially upheld

Customer Satisfaction

 

 

Satisfaction with day to day repairs

 90%

 93%

Satisfaction with allocated property

 95%

 100%

 Antisocial Behaviour

 

 

 Number of complaints made

 N/A

 45

 % Cases closed within agreed timescales

 75%

79%