Anyone who receives or requests a service from Port of Leith Housing Association can make use of our complaints procedure. This includes tenants and applicants (or people acting on their behalf), people in neighbouring properties, contractors and other organisations. Complaints may be made in writing, over the phone, or in person at our office.

We aim to deal with complaints as a priority - if they cannot be resolved immediately, we will keep you informed of progress.

Full details of our complaints policy, and our complaints leaflet can be viewed by clicking the links to the right.