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Allocation Policy

13. Right of Appeal and Complaints

Any applicant who wishes to query the assessment of their application or their suspension from the active list may do so in the first instance by writing to the Housing Manager. It is hoped that any problems will be resolved in this way, promptly, and informally. If the applicant remains dissatisfied they should write to the Housing Management Sub Committee who will consider the appeal.

Any applicant who is dissatisfied with the allocations procedures and the way in which they have been administered, and wishes to make a complaint, has the right to do so. The applicant will be advised of the Association’s complaints procedures with final right to complain to the Public Services Ombudsman. Complaints should be directed in the first instance to the Housing Manager and thereafter to the Housing Management Sub Committee.