Resolving Disputes

Problems with neighbours can range from noisy parties to criminal activity.  Anti-social behaviour can make life very difficult for people living in the area and we want to stop it whenever we can.

If you are having a problem with a neighbour, try to discuss things with them first.  They may not realise that they’re causing a problem.  It’s important that you approach neighbours in a calm and open way and be willing to compromise if possible.

It may be that a friendly word will solve the problem.  If the situation doesn’t get any better or you’re worried about approaching a neighbour, speak to your Housing Officer.  They will discuss the problem with you.  We will deal with complaints in confidence.

Your Housing Officer will contact everybody involved and try to settle the situation.  If mediation does not work and problems continue we may have to consider court action against the tenants concerned.

It can be very difficult to sort out some problems or to take court action.  It is essential for tenants who are affected by anti-social behaviour to keep notes and a diary of dates and times when they have problems.  If cases have to go to court then we might have to ask tenants who have complained to help us by acting as witnesses.

Remember that you should call the police if you are being threatened by a neighbour or if neighbours are causing a breach of the peace.   Some things are better dealt with by the Police rather than by us.

If your problems are being caused by someone who owns their own house or who is the tenant of another landlord we may not be able to take action against them.  We will however, give you all the advice and support we can.

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