 |
|
 |
 |
 |
Get involved
Property Management : Customer involvement
Our customers’ views matter greatly, whether it is feedback on repair work or involvement in choosing the style of a new kitchen, as they help us to continually monitor, assess and improve the services offered by the Property Management Team.
- Tenants are welcome to give their opinions on the standards of repairs and the service of the department either in writing, over the phone, in person or simply by filling out the Tenant Satisfaction Sheets which are sent out with each Day-To-Day repair.
- Further research is also undertaken by the department in the form of telephone surveys which involve a more in-depth questionnaire covering both the service offered by the department and the performance of our contractors.
- Spot checks on repairs at properties are also regularly undertaken by Property Management Officers to evaluate the quality of workmanship of repairs.
The Property Team is also keen to encourage tenant participation in the design and refurbishment work scheduled for their home as an example - Kitchens.
- Eligible tenants are offered the choice between four contemporary designs of replacement kitchens which are then individually designed by a specialist outfitter to the satisfaction of the tenant.
|
|
