Getting Involved 

How you can get involved


There are many ways that our customers can get involved in both shaping and influencing the services we offer. We think it is important to ask for feedback from our customers as they are the people who use our services.


Each year we work in partnership with a group of tenants who choose an area of service they are interested in, which they review, inspect and scrutinise. They then make recommendations for improvement. We call this our tenant led inspection process.


We offer a wide range of ways for customers to provide their comments and offer suggestions for improvement. Please look at our leaflet about the different ways you can get involved and hopefully you will find an option that suits you. Customer Engagement Strategy Leaflet


We consult with customers on housing matters that may affect them and the area they live in. For example, proposed rent increases and service charges, any changes to current services or policies, or the introduction of a new policy or service. If we are consulting on a change in policy and the majority of our customers oppose the change, we will consider these opinions before making a decision, providing our customers with an opportunity to influence decisions and to have a say in how we do things.