Paying Rent

Pay Your Rent

Rent is the main source of income for the Association and it is important that you pay your rent to us on time, so that we have enough money to pay for the management, repairs, maintenance and modernisation of your home.

Your rent is due in advance on the 1st of the month. If you register on our Tenant Portal you can view details of your rent account online.

Ways to Pay Rent

We offer a variety of ways for you to pay rent:

  • By Allpay card – over the phone; over the counter at outlets with the PayPoint sign; over the internet or at the Post Office
  • By direct debit (download form)
  • By debit/credit card or cheque at our office
  • On the Allpay website

Housing Benefit

If you are on a low income or on benefits, you may be eligible for housing benefit for help with paying your rent but it is your responsibility to ensure that you provide all the necessary information to the Council to allow them to process your claim.

Your housing officer can help you apply or you can find more information on the council’s website. If you are in receipt of housing benefit, you can sign a form authorising the Revenues and Benefits section to send your housing benefit direct to the Association. Please be aware that this option will be affected by changes due to Welfare Reform (more information on this can be found here).

Difficulty Paying Your Rent

If you are having difficulty paying your rent or keeping to an arrangement, it is very important that you contact your housing officer as soon as possible so they can help – please don’t ignore the problem. If you fail to pay your rent or to keep to an agreed arrangement, we will take legal action which could result in you losing your home. Please see the Rent Collection and Arrears Management Policy in the Related Content section for full details.