Make and Appointment

How to make an Appointment

If you would like to make an appointment with a Housing Officer or need to book an inspection with a Maintenance Officer:

Contact our Customer Advice Team to set up an appointment. You can contact us either

  • by phone - 0131 554 0403
  • by sending us a letter or email - info@polha.co.uk
  • in person at the office - 108 Constitution Street, Leith, EH6 6AZ

Appointments and inspections are usually carried out between 10-12pm or 2-4pm.

Speak to an Officer

As our Housing and Property teams are routinely out of the office your, queries are be handled through our call back system.

Our Customer Advice Team will try to deal with your enquiry in the first instance but if they are not able to, they will pass your details and message to the correct department for you. You should expect a call back from the Housing team by the end of the next working day and within two working days for a call back from the Property department.