Our Responsibility to You
As a landlord, Port of Leith Housing Association aims to ensure that the structure of your home is in good condition, carry out repairs to the fixtures and fittings and maintain any common areas of the property.
Please view the document here to see what repairs we will carry out, and what we would expect tenants to do themselves.
It is important that you are able to provide access to contractors. We will always do our best to arrange a time suitable for you. In certain circumstances such as gas servicing we have a legal requirement to ensure that work is carried out. If you are unable to keep an appointment, please let us know so that we can make alternative arrangements.
Repair PrioritiesWe prioritise our repairs according to how urgent they are using the following categories (for full details of different types or repairs, please see the document Repair Priorities and Responsibilities):
Confirmation and Feedback
For all repairs accepted by us, we post out a letter detailing the work that has been ordered. We also send a satisfaction slip to fill in and send back to us (freepost) when the work is done, so that we can check that the repair has been carried out properly. Please let us know if you are not happy with the work done.
For your own safety please remember to check the identity of anyone you allow into your home – our staff and contractors will be able to provide you with identification cards.