Rights and Repsonsibilities

Our Responsibility to You

As a landlord, Port of Leith Housing Association aims to ensure that the structure of your home is in good condition, carry out repairs to the fixtures and fittings and maintain any common areas of the property.

Please view the document here to see what repairs we will carry out, and what we would expect tenants to do themselves.

Repair Responsibilities 

Providing access

It is important that you are able to provide access to contractors. We will always do our best to arrange a time suitable for you.  In certain circumstances such as gas servicing we have a legal requirement to ensure that work is carried out.  If you are unable to keep an appointment, please let us know so that we can make alternative arrangements.

Repair Priorities

We prioritise our repairs according to how urgent they are using the following categories (for full details of different types or repairs, please see the document Repair Priorities and Responsibilities):
If there is a danger to health or personal safety, we aim to respond to repairs within four hours of you reporting them to us, e.g. major leaks, no electricity, loose masonry. If it is impossible to complete the repair immediately, a temporary repair to remove the risk will be completed by the target time. When our office is closed emergency repairs should be reported to our out-of-hours call service on freephone 0800 783 7937. If an out of office hours repair is classed as an emergency the out-of-hours service will send someone out immediately. If it is not an emergency, they will pass the report on to us when the office is open the next day and we will then contact you to organise the repair.
Repairs causing very serious discomfort or inconvenience, e.g. door lock failure, broken windows. We aim to respond to these repairs within 24 hours of the report. Again, if it is impossible to complete the repair in this time, a temporary repair to remove the risk will be completed.
Repairs which cause discomfort or inconvenience but no serious danger to health and safety, e.g. minor leaks, running overflow. We aim to respond to these repairs within five working days of you reporting them to us.
Repairs which cause discomfort or inconvenience but no serious danger to health and safety, e.g. minor leaks, running overflow. We aim to respond to these repairs within five working days of you reporting them to us.

Confirmation and Feedback

For all repairs accepted by us, we post out a letter detailing the work that has been ordered. We also send a satisfaction slip to fill in and send back to us (freepost) when the work is done, so that we can check that the repair has been carried out properly. Please let us know if you are not happy with the work done.

Contractor Identification

For your own safety please remember to check the identity of anyone you allow into your home – our staff and contractors will be able to provide you with identification cards.