Under the Right to Repair Scheme, you are entitled to have certain small urgent repairs carried out within a maximum time scale - we call these "qualifying repairs". When you report a repair, we can advise you if it is a qualifying repair.
If a contractor does not start the repair before the maximum time limit, you are entitled to instruct another Port of Leith Housing Association contractor to carry out the repair. We will then pay you £15 compensation and a further £3 per working day until the repair is complete up to a maximum of £100 providing there are no exceptional circumstances.
If our contractor has started a qualifying repair, but doesn't complete it within the maximum time and you are not advised, you will be entitled to £15 compensation. The Right to Repair Scheme is subject to you providing access for the contractor and compensation may be offset against any rent arrears owed.
For further information a leaflet is available from the Scottish Government website.