Our 2018 census is live

11 May 2018

An independent research company, Research Resource, is undertaking a tenant and sharing owner survey for us. 
Our 2018 census is live

The aim of the census is to gather information that will help us understand how satisfied tenants are with our services, help us design our services and properties to suit tenants’ needs and to identify any barriers that customers may have when accessing our services. 


During May and June, Research Resource interviewers will be making door to door calls to our tenants and sharing owners, asking them to complete a survey.  If they are not able to make contact, they may call to discuss the survey with you over the phone.


All interviews will be carried out by Research Resource’s fully trained interviewers who will carry photographic ID. If a researcher knocks at your door they will provide identification before the interview starts.


Taking part is completely voluntary but we hope you will take the time to take part.  The information we are collecting and your feedback is important to us - it really does make a difference to how we deliver services for you. 


The survey will be entirely confidential and will be treated in accordance with the General Data Protection Regulations.