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Reporting a Repair
There are several ways to report a repair. You can either telephone the Property Management Team on freephone 0808 100 0403, write to the department or come into reception in person. Please give as much detail as possible to help us instruct contractors.
The Association operates an appointment system for its repair service. If your repair is not an emergency you will be offered an appointment – a day and time that is convenient for you.
Day-to-Day Repairs are split into the following categories:
| Category |
Description |
Response Time |
Example |
| Emergency |
Constitute a danger to health or personal safety |
Up to 4 hours |
Loose Bricks, slates or debris in danger of falling off, Gas leak, Electric power down at your property only, Burst water pipes, Flat door insecure |
| Immediate |
Causing very serious discomfort or inconvenience |
Up to 24 hours |
Central heating system not or working in cold weather, No hot or cold water, Blocked drains, Shattered window, Water leak, leaking WC,Choked waste |
| Urgent |
Causing discomfort or inconvenience |
Up to 5 working days |
Minor leak from roof, Running overflow, Washing machine supplied by POLHA broken down, Leaking taps |
| Routine |
Minor defects not causing any serious Inconvenience |
Up to 20 working days |
Uneven floorboards, Plaste cracks, Broken light fittings, faulty timer on central heating boiler, Damaged toilet seat, Dripping water tap, Faulty locks on windows, Insecure stair doors |
For Emergency Repairs outside of office hours and during public holidays please call the Emergency Help Line on freephone 0800 783 7937
Please note in certain out-of-hours emergencies your first step should be to contact:
the Police
- Leith Police Station – 0131 554 9350
- Gayfield Square Police Station – 0131 56 9270
- Portobello Police Station – 0131 669 0581
or emergency services for:
- Scottish Gas - 0800 111 999
- Scottish Power - 0845 2727 999
- Scottish Water - 0845 600 8855
The emergency services will do whatever is necessary to ensure safety. You will need to inform the Association and let us know what has happened as soon as the office opens so that the Property Management Team can arrange for any further work to be carried out.
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