Under the Right to Repair Scheme, you are entitled to have certain small urgent repairs carried out within a maximum time scale - we call these "qualifying repairs". When you report a repair, we will tell you if it is a qualifying repair.

If a contractor does not start the repair before the maximum time limit, you are entitled to instruct another Port of Leith Housing Association contractor to carry out the repair. We will then pay you £15 compensation, and a further £3 per working day until the repair is complete, up to a maximum of £100 (providing there are no exceptional circumstances).

If our contractor has started a qualifying repair, but doesn't complete it within the maximum time and you are not advised, you will be entitled to £15 compensation.
(NB the Right to Repair Scheme is subject to you providing access for the contactor, and compensation may be offset against any rent arrears owed)