Annual Satisfaction Survey

1. Annual Satisfaction Survey 2020

Every year we invite our tenants and sharing owners to complete a survey to find
out how satisfied they are with our services and to spot opportunities to
improve.

Tenant survey

Sharing owner survey

Please note these surveys are for Port of Leith Housing Association customers only. If you are a Persevere Developments Ltd (PDL) mid market rent tenant, please click here instead.

Please complete the survey by Friday 30 October 2020 for a chance to be entered into our £100 shopping voucher prize draw.

The survey will ask for your views on:
• How we communicate with you
• Accessing and satisfaction with our services
• Tenant participation
• What we add to the community
• New: The Port of Leith Housing Association brand

Your answers are completely confidential and will only be used to
improve our services or to contact you about our services where you have
requested this.

Many thanks if you have already completed this survey by post. There is no
need to complete this online.

2. Rent Setting Consultation Survey 2021

Every year we assess the level of rent that we need to make sure that we have enough income to meet our business needs.

We would like your views on the proposed range of rent increase options for 2021. Your views will be included in our report to the Board of Management for their consideration when approving the level of rent increase for next year.

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