Contact us

For all general queries, please contact our Customer Advice Team. They will make sure your call is dealt with or directed to the correct department.

Port of Leith Housing Association Ltd, 108 Constitution Street, Leith, Edinburgh, EH6 6AZ

Contact numbers


Customer advice team: 0131 554 0403
Property repairs: 0808 100 0403 (free from most landlines)
Out-of-hours repairs: 0800 783 7937 (Bield 24 hour response)

Office Hours


Monday, Wednesday & Thursday 8:45am – 5:00pm
Tuesday 10:00am - 5:00pm
Friday 8:45am – 3:45pm

Closures


Please note that the offices of Port of Leith Housing Association will be closed on the following dates:

27 May 2019
16 September
25-27 and 30-31 December 2019


Media enquiries: charlotte.gray@polha.co.uk

General: info@polha.co.uk

Email

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Compliments and complaints

YOUR FEEDBACK MATTERS TO US WHETHER IT’S A COMMENT, COMPLIMENT OR COMPLAINT.

We welcome your feedback on our services, good or bad, and use it to help us improve what we do.

If you wish to make a complaint, you can complain in person at any of our offices, by phone, in writing or by email.

We operate a two-stage complaints process which we hope makes raising and resolving a problem with our services as quick and easy as possible for you.

Stage 1:

We might be able to resolve a complaint immediately and if not we will aim to address it within five working days.

Stage 2:

If you are not satisfied with the resolution you can have it investigated further and responded to within 20 working days. If complaints are complex, they may go straight to Stage 2.

Ombudsman:

If, after the investigation, you are still not satisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it. Read the SPSO complaints leaflet.

The Scottish Housing Regulator also provides information on complaints for tenants of Housing Associations. Please view their leaflet on Complaints and Significant Performance Failures for details.