Contact us

For all general queries or to speak to your Housing Officer, please contact our Customer Advice Team. They will make sure your call is dealt with or directed to the correct person.

CORONAVIRUS UPDATE: Please note our office is closed until further notice. Port of Leith Housing Association Ltd, 108 Constitution Street, Leith, Edinburgh, EH6 6AZ

Contact numbers

Customer advice team:	0131 554 0403
Property repairs:	0808 100 0403 (free from most landlines)
Out-of-hours repairs:	0800 783 7937 (Bield 24 hour response)

Office Hours

Monday, Wednesday & Thursday	8:45am – 5:00pm
Tuesday	10:00am - 5:00pm
Friday	8:45am – 3:45pm

Closures

Please note that the offices of Port of Leith Housing Association will be closed on the following dates. If you need to contact us about an emergency during these periods please call 0800 783 7937.

10 and 13 April 2020
4 and 25 May 2020
21 September 2020
25, 28-31 December 2020

Media enquiries: charlotte.gray@polha.co.uk

General: info@polha.co.uk

Contact Form

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Compliments and complaints

Your feedback matters to us whether it's a comment, compliment or complaint.

We welcome your feedback on our services, good or bad, and use it to help us improve what we do.

If you wish to make a complaint, you can complain in person at any of our offices, by phone, in writing or by email.

We operate a two-stage complaints process which we hope makes raising and resolving a problem with our services as quick and easy as possible for you.

Stage 1:

We might be able to resolve a complaint immediately and if not we will aim to address it within five working days.

Stage 2:

If you are not satisfied with the resolution you can have it investigated further and responded to within 20 working days. If complaints are complex, they may go straight to Stage 2.

Ombudsman:

If, after the investigation, you are still not satisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it. Read the SPSO complaints leaflet.

The Scottish Housing Regulator also provides information on complaints for tenants of Housing Associations. Please view their leaflet on Complaints and Significant Performance Failures for details.

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