Our performance
Every quarter we report on how we are doing and publish this information here. For PDF versions of our annual and performance reports, see our documents page, or view our interactive reports below:
Annual Report 2019-20
Landlord Report 2018-19
1 October to 31 December 2020 |
Target |
Actual |
Rents |
||
| How quickly did we re-let our homes? | 26 Days | 42 Days |
| Percentage of rental income lost on empty properties? |
0.7% | 0.9% |
| Total rent arrears (as a percentage of rental income) |
2.75% | 2.5% |
Repairs |
||
| Percentage of emergency repairs responded to in timescale | 98% | 99% |
| Routine repairs responded to in set timescale | 97% | 95% |
Complaints |
||
| Complaints received | N/A | 24 |
| Complaints responded to in set timescale | 100% | 91.6% |
| Complaints upheld | N/A | 54% upheld or partially upheld |
Customer Satisfaction |
||
| Satisfaction with day to day repairs |
92% | 100% |
| Satisfaction with allocated property | 95% | 100% |
Antisocial Behaviour |
||
| Number of complaints made |
N/A | 24 |
| % Cases closed within agreed timescales | 82% | 49% |
