Coronavirus

Last updated: 02 September 2020

We can confirm we have complied with the government’s guidance on managing the risk of COVID-19. Click the button below to download our staying COVID-19 secure poster for more information on safety.

COVID-19 secure information poster


Open letter to Council, Housing Association and Housing Co-operative tenants in Scotland, Kevin Steward MSP.

Read the letter


In line with UK Government advice, our office was closed from the evening of Friday 20 March and will remain so until further notice. We have made this decision because it’s vital that we do everything we can to prevent the spread of coronavirus (COVID-19) and protect our customers, our staff, our contractors and members of our community.

We apologise for any inconvenience this may cause our tenants and other customers. Although the office is closed, our staff are working remotely, and we will continue to provide services so long as it is safe to do so.

We are pleased to be able to offer a full reactive repairs service and we are doing everything we can to do so within our usual timescales. Please be aware that some of our response times may be longer than usual owing to limited availability of some materials and parts, catching up on repairs that had to be put on hold previously and the ongoing government restrictions which we are working under. We really appreciate your patience and understanding.


 

1. Service updates

Stair cleaning

As of 12 May we have reintroduced a weekly cleaning service. We will carry out additional cleaning and the uplift of abandoned items over the next few weeks and months to compensate for the period where we had to suspend our service owing to the coronavirus pandemic.

Where any cases of coronavirus, or other emergencies, are reported in one of our stairs, we will do everything in power to disinfect the stair as promptly as possible.

Urgent repairs

To report an urgent repair, please call TB MacKays on 0131 552 6103 (during office hours).

Emergency calls outside office hours should still be requested as normal through Response 24 (Bield) on 0141 959 8948.

We wish to assure you that we will adapt our usual approach to ensure that social distancing is practised. If you, or any member of your household, are considered to be a vulnerable person or in an at-risk group, please let us know so that we can take this into account.

Responsive repairs and planned maintenance

We are pleased to confirm that we are now able to respond to more routine repairs. To request a repair, please call our office on 0131 554 0403 and select option 1 or email propertyadmin@polha.co.uk.

We wish to assure you that we will adapt our usual approach to ensure that social distancing is practised. If you, or any member of your household, are considered to be a vulnerable person or in an at-risk group, please let us know so that we can take this into account.

Health and safety inspections

We are continuing to conductessential health and safety inspections (for example fire system testing, lift inspections, electrical testing, annual gas safety inspections, asbestos inspections and legionella checks).

We wish to assure you that we will adapt our usual approach to ensure that social distancing is practised. If you, or any member of your household, are considered to be a vulnerable person or in an at-risk group, please let us know so that we can take this into account.

Planned maintenance

A small number of major repair contracts carrying out external works will remain on site and you will continue to see both contractors and our own project team on site as long as it is safe and essential to do so.

We reiterate that this is a postponement of work, not a cancellation. We will continue as planned as soon as it is safe to do so.

Contacting the office

We are only able to operate a limited customer contact service due to the current situation.

Our main point of contact will be through e-mail at propertyadmin@polha.co.uk which will be regularly monitored and actioned by a team of staff.

For urgent repairs, please call TB MacKays on 0131 552 6103. 

In an emergency, please call 0131 554 0403 where you will be given emergency contact numbers you may use. Please only use these numbers rather than emailing propertyadmin@polha.co.uk as a last resort.

Tenancy sustainment support

We are continuing to try to provide help over the phone for welfare benefits, money/debt advice and tenancy support.  Please email propertyadmin@polha.co.uk and your request will be forwarded to the Tenancy Sustainment Team.

Community Works

Remote services:

Due to reduced staff, we can currently only take new referrals from Port of Leith Housing Association, Persevere Developments Ltd tenants and residents of EH5, 6 and 7.

We offer individual, quick-turnaround support tailored to your circumstances.  Fill out this short form to have a friendly chat with us remotely.

  • 1:1 support: Have a face-to-face chat over Zoom or a telephone call to work on goal setting, confidence building, interview tips and guidance tailored to you.
  • CV creation: We can work with you remotely to update your CV or help you build a new one from scratch.
  • Application support: If you require advice or support with finding or completing applications, we can help.
  • Online training: If you’ve recently been furloughed or have reduced hours and would like to gain new qualifications from home, talk to us about available courses.

 

2. Here to help you: Worried about paying rent?

Information for PoLHA customers

Worried about paying your rent?
We know that the coronavirus pandemic is having a negative impact on the finances of some of our tenants. If this applies to you and you are worried about keeping up with your rent payments, please let us know by emailing propertyadmin@polha.co.uk and your housing officer will get in touch to discuss the different payment options and support available to you.

Your home is safe. No one will lose their home owing to financial hardship caused by coronavirus.

Did you know?

  • People affected by coronavirus who are concerned about paying their rent can apply for Universal Credit from the Department for Work and Pensions. Universal Credit is available to some working people as well as unemployed people. The UK Government has introduced some temporary changes to make applying for Universal Credit easier. Find out more about how to apply for it at www.gov.uk/universal-credit.
  • When completing applications for Universal Credit, please remember to state that your landlord is PORT OF LEITH HOUSING ASSOCIATION, 108 Constitution Street, Edinburgh EH6 6AZ. It is important that you give this accurate information to prevent your application from being delayed.
  • If you receive Housing Benefit or Universal Credit, but still can’t afford your housing costs, you may be eligible for a Discretionary Housing Payment (DHP). Further information on DHPs and how to apply is available here.
  • You may also be able to get support through the Scottish Welfare Fund. Further information on how to apply is available here.
  • Our Tenancy Support Team can give advice on applying for benefits if you’ve lost your job or had your income reduced. Again, please email propertyadmin@polha.co.uk and one of the team will get in touch with you.
  • If you are currently a student there may be other funds you can access – contact your college or university and ask for help and read this guide to support from Citizens Advice.

Here to help you
Please do keep in touch so we can support you through this challenging time and follow the updates here on our website.

Information for MMR (Persevere Developments) customers

Worried about paying your rent?
We know that the coronavirus pandemic is having a negative impact on the finances of some of our tenants. If this applies to you and you are worried about keeping up with your rent payments, please let us know by emailing perseveremmr@polha.co.uk and we will discuss the different payment options and support available to you. 

Your home is safe. No one will lose their home owing to financial hardship caused by coronavirus. 

Did you know?

  • People affected by coronavirus who are concerned about paying their rent can apply for Universal Credit from the Department for Work and Pensions. Universal Credit is available to some working people as well as unemployed people. The UK Government has introduced some temporary changes to make applying for Universal Credit easier. Find out more about how to apply for it at www.gov.uk/universal-credit.
  • When completing applications for Universal Credit, please remember to state that your landlord is PERSEVERE DEVELOPMENTS, c/o 108 Constitution Street, Edinburgh EH6 6AZ. It is important that you give this accurate information to prevent your application from being delayed.
  • If you receive Housing Benefit or Universal Credit, but still can’t afford your housing costs, you may be eligible for a Discretionary Housing Payment (DHP). Further information on DHPs and how to apply is available here.
  • You may also be able to get support through the Scottish Welfare Fund. Further information on how to apply is available here.
  • If you are currently a student there may be other funds you can access – contact your college or university and ask for help and read this guide to support from Citizens Advice.

Here to help you
Please do keep in touch so we can support you through this challenging time and follow the updates here on our website.

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