• Budgeting Advice – all tenants referred to us will be offered budgeting advice. This will help to manage expenditure and identify gaps in income/benefit entitlement.
• Income Maximisation – where possible we will help tenants to identify expenditures that are high, suggest appropriate options, alternatives and financial products. We will encourage tenants to access all appropriate benefit entitlements.
• Debt Advice – where tenants are in debt, we will discuss the full range of debt remedy options and support them to access those most appropriate to them.

Money Advice Officer: Fiona Whitelaw

• Benefit checks – all tenants will be offered a benefit check. We will identify benefit entitlement and/or ensure income is maximised by checking they are receiving all the benefits they are entitled to.
• Benefit advice – We will explain the benefit application process and discuss the possible outcomes of various benefit applications.
• Benefit applications – assistance to apply for benefits where specialist benefit knowledge is required, as well as help to complete subsequent benefit forms where applicable.
• Challenging decisions – assist tenants through the various stages of challenging benefit decisions.

Welfare Rights Officers: Karen Pryor & Susan Colvin

• Assessing and identifying the needs of our tenants.
• Sourcing and applying for grants, where appropriate.
• Offering referrals to, and support to access appropriate internal and external services.
• Practical help at the start of a new tenancies, such as, council tax and utility set up.

Tenancy Sustainment Officers: Stephanie Marshall, Leo Parades, Trudy Smithers