1. How you can get involved
There are many ways that our customers can get involved in both shaping and influencing the services we offer. We welcome and encourage feedback from our customers, as they are the people who use our services.
For more information on how you can provide feedback please look at our Customer Engagement Strategy Leaflet.
We will always consult with customers on housing matters that may affect them and the area they live in. For example, proposed rent increases and service charges, any changes to current services or policies, or the introduction of a new policy or service. If we are consulting on a change in policy and the majority of our customers oppose the change, we will consider these opinions before making a decision.
2. Customer Connect Group
Each year we also work in partnership with a group of tenants who choose an area of service they are interested in. They are the Customer Connect Group, and they review, scrutinise and make recommendations for improvement.
Who’s in the Customer Connect Group?
3. Tenant Scrutiny Reports
Click the box below to view our tenant scrutiny reports.
4. Registered Tenant Organisations
Goosanders Residents’ Association is a registered tenants’ and residents’ group. Operating since 2011, it seeks to safeguard and promote the interests of tenants and residents of Goosanders.
The group organises social events throughout the year which are open to all in the community. This has included summer replanting and picnic days, mini sports days, Summer parties and Halloween parties.
If you would like to set up a tenant group or organisation in your neighbourhood, please get in touch.