Factored owners

Port of Leith Housing Association is a registered Property Factor with the Scottish Government (Registration Number PF0000283).  Each owner has a responsibility along with other owners to maintain and repair common parts of the development.  As an appointed Property Factor, we act as an agent on behalf of owners to undertake this work.  Our remit is to communally owned parts of developments only ie block doors, back greens, roofs, stair lighting and lifts.

1. Reporting repairs to factored properties

If you would like to report a repair in a property which we factor, please call 0808 100 0403 or email propertyfactor@polha.co.uk. Alternatively, please see the page Report a Repair for other ways to get in touch with us.

2. Ways to pay factoring charges

We offer many convenient ways to pay factoring charges:

  • by direct debit from your bank or building society account
  • by debit or credit card, either via the Customer Advice Team on 0131 554 0403, or online through AllPay
  • by bank transfer
  • by standing order
  • by cheque payable to Port of Leith Housing Association Ltd
  • or you can use your AllPay card to pay by cash in local outlets which accept them (if you would like to order a new AllPay card, please contact the Customer Advice Team on 0131 554 0403 or email info@polha.co.uk.)
Bank details

Bank of Scotland
Account Number: 00756644
Sort Code: 80-02-38

Please include your account number in your reference when making a payment.  This can be found on your factoring invoice.

Paying your factoring invoice

3. Debt recovery

Debt recovery procedure

4. Buildings Insurance

Where your Deeds require it, or where a majority vote was held, we will provide proprietors with Building Insurance through a common policy taken out in our name. We will contact you annually to confirm the value of your premium, the value of your cover and to issue a Summary of Cover document. We will raise any claims relating to common property, but owners are responsible for raising claims for matters which arise within their private residence.

How to make a claim

Summary of cover

5. Written Statement of Services

Port of Leith Housing Association (PoLHA), your Property Factor, are required by law to ensure compliance with the Property Factors (Scotland) Act 2011. Within this Act is a Code of Conduct which was recently revised by Scottish Government. We have reviewed our Written Statement of Service to comply with the changes and an example  copy is below. This document outlines the terms and conditions of the services we provide to our factored customers in our role as your Registered Property Factor.

Written Statement of Services

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