How we communicate with you

30 September 2021

The group of tenants who make up Port of Leith Housing Association’s ‘Customer Connect Group’ have been carrying out a survey with fellow residents. The group would like to hear your thoughts about contacting and communicating with Port of Leith Housing Association.

Responses to the survey will be used to inform the review of the Association’s Customer Contact Policy and the Customer Charter this year.

There is still time to complete the survey online! If you have already completed a printed version of this survey, there is no need to fill out the online questionnaire. To complete the survey please click the button below.

Start the questionnaire

As a thank you, respondents can choose to enter our lucky dip to win a £20 lunch in Leith. We’ll be drawing three winners after the survey has closed (extended closing date of Friday 1 October), good luck! Full T&Cs can be found here.

About the Customer Connect Group

The Customer Connect Group is Port of Leith Housing Association’s tenant scrutiny panel. The group reviews, scrutinises and makes recommendations to us for improvement. If you are interested in joining this group, please phone us or contact Eve Smith using

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