Landlord Performance Report 2018-2019

24 October 2019

Our 2018-2019 digital landlord performance report is now live. Take a look at our performance and compare against the Scottish Social Housing Charter.

Read the report

For the best viewing experience we recommend using Chrome, Safari, Edge or Firefox web browsers on your mobile or desktop device. The digital version of this report is not compatible with Internet Explorer. You can also view the report as a PDF.

Inside you’ll find comparisons including:

  • Time taken to complete emergency and non-emergency repairs
  • Reactive repairs completed right first time
  • Resolved antisocial behaviour cases
  • Time taken to relet properties
  • Rent lost through empty properties
  • New tenancy sustainment
  • Satisfaction with our service

Thank you to everyone who completed our annual customer satisfaction survey. The Scottish Housing Regulator uses your feedback on our services to compare our performance with other similarly-sized housing associations in Scotland.

You can use the Scottish Housing Regulator’s online comparison tool to see how we compare.

Keith Anderson, Chief Executive at Port of Leith Housing Association said:

“We are continuing to perform well and it’s great to see that we have improved our performance in several areas. For example, we have become even quicker at completing emergency repairs and reletting homes.

We have also helped more people to keep their tenancies going for more than one year. We want to keep on improving our services, so please do share your feedback with us and get involved in all the opportunities to have your say.”


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